Refund policy

Returns and refunds

Last updated: 17 October 2026

This policy applies to purchases from rovuni. It explains how to cancel a purchase where a right of withdrawal applies, return items and request a refund. It does not restrict mandatory consumer rights.

Seller and contact details

rovuni is operated by THOUGHTS 2 CREATIONS LLC, a Florida limited liability company. Florida document number: L25000352858.

Principal business address: 1895 HUNTER CREEK DR, PUNTA GORDA, FL 33982, United States.

Email: thomasmia695@outlook.com
Telephone: +1 866-886-2537

Right of withdrawal and return deadlines

For an eligible distance purchase, consumers in the listed EU countries have a statutory right to withdraw without giving a reason within 14 calendar days after receiving the goods. For goods delivered separately under one order, the applicable statutory receipt rule applies. To exercise this right, send us a clear statement identifying your order and your decision to withdraw, using the contact details above. You do not need prior approval; sending the notice before the deadline is sufficient. Send the goods back within 14 calendar days after giving notice.

You may use the following form, but it is not compulsory: To THOUGHTS 2 CREATIONS LLC, 1895 HUNTER CREEK DR, PUNTA GORDA, FL 33982, United States; thomasmia695@outlook.com. I/We hereby give notice that I/we withdraw from the contract for the following goods: [goods/order reference]. Ordered on/received on: [date]. Consumer name and address: [details]. Date: [date]. Signature only if submitted on paper.

Our extended 30-day return service: in addition to your statutory rights, we accept return notices up to 30 calendar days after delivery, without requiring a reason. After notifying us, send the item back within 14 calendar days. The free return, condition and refund arrangements below also apply to this extended service.

Condition of returned products

You may unpack and reasonably inspect an item to establish its nature, characteristics and functioning. Statutory withdrawal is not automatically lost merely because packaging is opened or original packaging or labels are missing. Where applicable law permits, you may be responsible for a reduction in value caused by handling beyond what is necessary for that inspection. These principles also apply to our extended return service; faulty-goods rights remain unaffected.

How to return an item

Contact us with your order reference and the items concerned so that we can provide the applicable return instructions. Contacting us to arrange logistics is not a requirement for prior approval of a valid statutory withdrawal.

We pay return shipping for change-of-mind returns and for faulty, damaged or incorrect goods. Contact customer service to obtain a free prepaid return label and return instructions. The label is provided after contact; it is not promised to be included in the parcel. Contact us if you cannot use the label so that we can arrange an appropriate free alternative. We charge no restocking fee. Requesting a label does not make a valid statutory withdrawal conditional on our approval.

The confirmed return destination is:

THOUGHTS 2 CREATIONS LLC
1895 HUNTER CREEK DR
PUNTA GORDA, FL 33982
United States

Pack the items securely for their return and keep proof of posting. If you need help with the return process, use the contact details above.

Refunds

For statutory withdrawal, we reimburse the amounts due within 14 calendar days after receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first. We do not start a fresh 14-day period after inspection. The same refund timing is offered for our extended 30-day return service.

Any standard outbound delivery charge legally due for reimbursement is included; additional costs for a delivery upgrade chosen by you need not be reimbursed. Our standard delivery is free. For an order already paid by cash on delivery, we will expressly agree a suitable refund method with you and will not charge a refund fee. An unpaid cancelled order has no collected payment to refund.

Faulty, damaged or incorrect goods

Contact us if goods are faulty, damaged, incorrect or do not match their description. We bear the costs of the applicable remedy. EU consumers retain their applicable statutory conformity rights, generally including a legal guarantee of at least two years where required, and any longer national protection. Depending on the applicable law and circumstances, remedies can include repair, replacement, price reduction or reimbursement. The 30-day return service does not limit those rights.

For an exchange, contact us to discuss actual availability and arrangements. You may instead use the applicable return and refund process.

Complaints and consumer rights

Please send complaints to thomasmia695@outlook.com or contact us using the address or telephone above, identifying the order and the remedy requested. We will review the matter and respond. You retain access to the competent courts, consumer authorities and applicable statutory complaint or dispute-resolution procedures. No particular arbitration scheme or third-party dispute membership is claimed.

Our shipping policy, terms of service and contact information provide further details about shopping with us.